Orders and Delivery

Our Dehydrated Treats Schedule

We make all treats & flosses on a pre-order basis, every 2 weeks.
We have a fixed cut-off time. Please submit your orders by 2359 hr, on the 15th & last day of every month. All orders submitted after the cut-off time will be processed in the next production cycle.
If your purchase is successful (via Stripe or Paypal), you will receive a confirmation email with your order details.
Your treats will be ready for dispatch within 2 weeks after your order!

Self-collection is not available for treats or cooked food purchases.
For dehydrated treats orders above $40 - free shipping will be provided via Qxpress, which takes up to 3 days for delivery once shipped.
For fresh food orders above $100* - free same-day delivery will be provided when the food is ready.
Please ensure that your address are entered correctly on the purchase order when you checkout. You may be charged an additional shipping fee at the prevailing rate if the address provided on the purchase order is incorrect.

Surcharge:

For dehydrated treats orders below $18, $4.50 applies for postage fees.
For dehydrated treats orders between $18 - $40, $2.50 applies for postage fees.
For fresh food orders or treats that requires same-day delivery below $40, $20* applies for delivery fees.
For fresh food orders or treats that requires same-day delivery above $40, $16* applies for delivery fees.

*Except for Sentosa island, Tuas and areas with entry restrictions.

A fixed date is set for the Omakase food delivery/ collection every month.
We make all cooked food on a pre-order basis.
Pre-order notice will be announced every month via Facebook & Instagram.
We reserve the right to cancel or re-schedule the Omakase group buys in the event of any unforeseen circumstances.
As we have limited manpower and we strive to provide our customers with only the freshest cooked food, food orders can only be confirmed upon upfront purchase online.

We take ad-hoc Omakase orders on a case-by-case basis, depending on schedule availability.
There will be a $30 surcharge (not including delivery fees) for orders to be delivered on non group-buy dates as it is time-consuming to prepare the ingredients and cooking separately. The surcharge will be waived if a min. of 5 sets of Omakase sets is purchased.
2-weeks advance notice will be required.
We reserve the right to cancel or re-schedule the Omakase group buys in the event of any unforeseen circumstances.
As we have limited manpower and we strive to provide our customers with only the freshest cooked food, food orders can only be confirmed upon upfront purchase online.